Terms of Service

Effective Date: October 16, 2026

BRAND: Zelvantro

Website: zelvantro.com

COMPANY NAME: Shenzhen Maibuzhe E-Commerce Co., Ltd.

COMPANY ADDRESS: Room C1101, Jincheng Building, Block C, No. 4 East 4th Lane, Changkeng Road, Bantian Community, Bantian Subdistrict, Longgang District, Shenzhen

POSTAL CODE: 518129

COUNTRY/REGION: China

Email: service@zelvantro.com

Contact Phone Number: +1 (612) 719-7856

Customer Service Days: Monday through Friday

Customer Service Hours: 9:00 AM–6:00 PM Pacific Time, adjusted for daylight saving time

Zelvantro is owned and operated by Shenzhen Maibuzhe E-Commerce Co., Ltd.

All purchases and transactions made through this website are processed by Shenzhen Maibuzhe E-Commerce Co., Ltd.

Introduction

Welcome to Zelvantro.

Zelvantro is an online retail brand specializing in reading lights, book stands, reading supports, book organizers, bookmarks, and other accessories that complement everyday reading.

These Terms of Service ("Terms") explain the conditions governing access to and use of zelvantro.com, including its online store, product information, website features, and related customer services.

Throughout these Terms, "Zelvantro," "we," "us," and "our" refer to Shenzhen Maibuzhe E-Commerce Co., Ltd.

By accessing or using our website, placing an order, creating an account where available, or communicating with our customer service team, you agree to these Terms to the extent permitted by applicable law.

If you do not agree with these Terms, please discontinue use of the website and its services.

These Terms should be read together with our Terms of Purchase, Shipping Policy, Return and Refund Policy, Privacy Policy, and Your Privacy Choices page.

Nothing in these Terms excludes or restricts mandatory consumer rights that cannot lawfully be waived.

SECTION 1 – ONLINE STORE TERMS

By using zelvantro.com, you confirm that you have the legal capacity necessary to access our services and enter into transactions under applicable law.

Our website is intended for lawful shopping, product research, and related customer activities.

You agree not to use the website for unlawful, fraudulent, abusive, or unauthorized purposes.

You must not introduce, upload, distribute, or transmit:

  • Malicious software

  • Computer viruses

  • Harmful scripts

  • Unauthorized tracking programs

  • Ransomware

  • Software designed to disrupt website functions

  • Code intended to gain unauthorized access to systems

  • Other harmful digital content

You must not intentionally interfere with the website, its security features, customer accounts, or payment systems.

Material violations may result in restrictions or suspension of access where reasonably necessary and permitted by law.

SECTION 2 – GENERAL CONDITIONS

We aim to maintain a reliable and accessible online shopping environment.

Where reasonably necessary and legally permitted, Zelvantro may refuse service, limit certain transactions, suspend access, or cancel orders involving:

  • Suspected fraudulent activity

  • Unauthorized payment methods

  • Materially inaccurate information

  • Abuse of store functions

  • Security threats

  • Unlawful conduct

  • Attempts to manipulate prices or checkout systems

  • Material violations of these Terms

Information submitted through our website may be transmitted through different technical systems and service providers as necessary to operate the store, complete transactions, and support order fulfillment.

Authorized payment providers may process payment-related information.

Customers should not submit complete payment card numbers, security codes, or account passwords through ordinary customer service emails.

Website content may not be systematically copied, resold, or commercially exploited without authorization, except where allowed by applicable law.

Section headings are provided for convenient navigation and do not independently change the meaning of these Terms.

SECTION 3 – ACCURACY OF WEBSITE AND PRODUCT INFORMATION

Zelvantro makes reasonable efforts to provide clear product descriptions, photographs, prices, specifications, and other shopping information.

However, occasional errors or differences may occur.

These may include:

  • Typographical mistakes

  • Incorrect availability information

  • Product description errors

  • Price display errors

  • Measurement differences

  • Outdated specifications

  • Incorrect package information

  • Other unintended inaccuracies

Our products may feature different materials, colors, and finishes, including:

  • Deep navy plastic or metal components

  • Warm gold decorative details

  • Walnut-inspired surfaces

  • Ivory-colored journal covers

  • Textile book sleeves

  • Cushioned reading supports

  • Metal page clips and bookends

The appearance of these materials may vary slightly because of screen settings, photographic lighting, manufacturing tolerances, and measurement methods.

For example, the appearance of a walnut-inspired book stand may differ slightly between photographs and normal indoor lighting.

Similarly, the color or texture of a padded book sleeve may appear different across electronic displays.

We may correct inaccurate product information where reasonably necessary and permitted by law.

Such corrections do not eliminate consumer rights when a product materially differs from its description or fails to meet applicable legal requirements.

SECTION 4 – MODIFICATIONS TO SERVICES AND PRICES

Zelvantro may update its product offerings, prices, promotions, website features, and services from time to time.

We may:

  • Introduce new reading accessories

  • Discontinue certain products

  • Update product specifications

  • Change available colors or variants

  • Modify packaging

  • Update product collections

  • Revise promotional offers

  • Improve website features

  • Adjust shipping or customer service procedures

A price change will not ordinarily affect a previously accepted order.

If an obvious pricing or technical error affects a transaction, we will take appropriate action where permitted by law and provide any required customer notice or remedy.

Changes to products or website features do not override existing purchase obligations or mandatory consumer rights.

SECTION 5 – PRODUCTS AND COLLECTIONS

Zelvantro specializes in practical accessories designed to support reading comfort, convenient book positioning, book organization, and personal reading routines.

Our products are organized into four complementary collections.

ReadGlow Series — Reading Illumination

ReadGlow offers lighting accessories for different reading environments.

Current products include:

  • Clip-On Book Light

  • Neck Reading Light

  • Foldable Desk Reading Lamp

These products are intended for suitable reading, studying, and everyday illumination applications.

PageEase Series — Reading Comfort

PageEase focuses on book support, adjustable positioning, and convenient page management.

Current products include:

  • Foldable Book Stand

  • Ergonomic Thumb Page Holder

  • Book Page Clip Set

  • Adjustable Book Rest Pillow

These accessories are designed for compatible books, reading spaces, and ordinary personal use.

ShelfCraft Series — Book Organization

ShelfCraft provides practical accessories for organizing and displaying books.

Current products include:

  • Minimalist Bookends

  • Expandable Book Organizer

  • Compact Desktop Book Rack

  • Shelf Label Clip Set

Customers should review dimensions, materials, assembly information, and compatibility details before selecting storage products.

ChapterKeep Series — Reading Essentials

ChapterKeep focuses on marking reading progress, protecting books, and recording personal reading experiences.

Current products include:

  • Magnetic Bookmark Set

  • Padded Book Sleeve

  • Reading Journal

Product quantities, dimensions, designs, and features are described on the relevant product pages.

Availability may change from time to time.

Reading Accessory Safety

Some Zelvantro products contain electrical components, folding mechanisms, metal structures, magnets, or other functional parts.

Customers should follow the instructions and safety information supplied with each product.

Reading Lights

Use compatible power sources and charging accessories.

Avoid excessive heat and moisture.

Do not use damaged cables, broken electrical components, or batteries showing signs of swelling, leakage, or overheating.

Do not disassemble or modify rechargeable battery components.

Book Stands and Reading Supports

Place freestanding supports on suitable stable surfaces.

Avoid overloading stands or using them with books beyond their stated capacity.

Keep fingers clear of folding or adjustable joints.

Bookends and Organizers

Position storage accessories securely on level surfaces.

Check for loose connections or damaged components before use.

Do not use book organizers as climbing supports, steps, or seating.

Magnets and Small Components

Keep small detachable components and magnetic accessories away from young children where they may present a choking or ingestion hazard.

Follow any product-specific warnings concerning magnets or small parts.

Fabric Accessories and Journals

Follow the relevant care instructions and avoid exposing products to unsuitable heat, moisture, or handling conditions.

If a product appears damaged, defective, unstable, or unsafe, discontinue use and contact customer service.

Nothing in this section limits applicable product safety obligations or mandatory consumer remedies.

SECTION 6 – ORDERS AND ACCOUNT INFORMATION

When placing an order, customers must provide accurate and complete information reasonably necessary to process the purchase.

This may include:

  • Full name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

  • Payment information

  • Product selections

  • Other relevant checkout details

We may accept, decline, restrict, or cancel an order where reasonably necessary and legally permitted.

Possible reasons include product unavailability, payment verification problems, suspected fraud, incorrect pricing, invalid shipping information, or technical errors.

If payment has already been collected for an order that is canceled, the applicable refund will be provided to the original payment method.

Where customer account functionality is available, users are responsible for maintaining the confidentiality of their login credentials.

Please contact us if you suspect unauthorized account activity.

SECTION 7 – PAYMENTS

All purchases and transactions made through this website are processed by Shenzhen Maibuzhe E-Commerce Co., Ltd.

Available payment methods are displayed during checkout.

By submitting an order, you confirm that:

  • You are authorized to use the selected payment method.

  • Your billing and payment information is accurate.

  • You authorize the applicable transaction processing.

  • You agree to pay the final amount displayed before completing checkout.

Authorized third-party payment providers may provide payment gateway, authorization, fraud screening, and other technical payment services.

Depending on your financial institution or payment method, additional charges may apply, including currency conversion fees or foreign transaction fees.

Such external charges are determined by the relevant provider and applicable terms.

SECTION 8 – SHIPPING AND DELIVERY

Zelvantro's standard shipping program covers the following destinations:

  • United States — all 50 states

  • Canada

  • United Kingdom

  • Australia

Shipping availability is subject to the delivery services available at checkout.

Order Processing Time

Orders are generally processed within:

1–2 business days

Estimated Shipping Transit

Following dispatch, estimated transit times are:

United States: 7–15 business days

Canada: 7–15 business days

United Kingdom: 7–15 business days

Australia: 7–15 business days

Estimated Total Delivery

Including processing and transit, estimated delivery is generally:

8–17 business days

These timeframes are estimates and are not guaranteed arrival dates.

Standard Shipping Fee

US$2.99 per order

Free Standard Shipping

Orders qualify for free standard shipping when the discounted merchandise subtotal is:

More than US$29.97

The subtotal must exceed US$29.97 after applicable discounts and before shipping charges and taxes.

An order with a discounted merchandise subtotal of exactly US$29.97 does not qualify.

Delivery times may be affected by customs procedures, carrier operations, severe weather, public holidays, incorrect addresses, and other transportation circumstances.

Customers should provide complete and accurate delivery information.

For further details, please review our Shipping Policy.

Nothing in this section removes mandatory legal rights concerning delayed or undelivered orders.

SECTION 9 – RETURNS, REFUNDS, AND PRODUCT ISSUES

Returns and refunds are governed by our Return and Refund Policy and applicable consumer protection requirements.

30-Day Voluntary Return Period

Eligible purchases may generally be returned through our voluntary return program within:

30 days after delivery

Returns must satisfy the applicable eligibility conditions.

Customers should contact our customer service team before shipping merchandise back.

The authorized return destination may differ from the company address identified in these Terms.

Damaged, Defective, Incorrect, or Missing Products

If a product arrives damaged, defective, incorrect, incomplete, or missing an included component, please contact us promptly.

We recommend reporting immediately apparent issues within:

7 days after delivery

This recommendation helps support timely investigation but does not eliminate statutory rights that may remain available afterward.

Return Shipping Responsibilities

For seller-responsibility issues, Zelvantro will cover reasonable return-shipping costs where appropriate and required.

For voluntary returns unrelated to product quality or seller error, the customer is responsible for applicable return-shipping costs.

The original US$2.99 standard shipping fee, where paid, is generally non-refundable for eligible voluntary non-quality returns, where permitted by applicable law.

Refund Processing

Approved refunds requiring a physical return are generally submitted within 10 business days after the authorized returned product has been received and inspected.

If more than 15 business days have passed since refund approval and the funds have not arrived, customers may contact us for assistance.

Mandatory refund deadlines and remedies prevail where applicable.

SECTION 10 – OPTIONAL AND THIRD-PARTY SERVICES

Zelvantro may use third-party tools and services to support website operations and customer transactions.

Such services may relate to:

  • Website hosting

  • Ecommerce functionality

  • Payment processing

  • Shipping and delivery

  • Order tracking

  • Customer service

  • Analytics

  • Marketing communications

  • Fraud prevention

  • Other online store functions

Third-party providers may operate under their own terms and privacy policies.

Where services are provided independently, Zelvantro may not control every aspect of their operation.

Nothing in these Terms excludes responsibilities that cannot legally be excluded.

Any additional tools or features introduced in the future will be subject to applicable service terms and legal requirements.

SECTION 11 – THIRD-PARTY LINKS

Our website may contain links to independent websites, services, platforms, or resources.

Examples may include payment services, tracking providers, external information sources, and social media platforms.

Third-party websites may have different:

  • Privacy practices

  • Terms of use

  • Security measures

  • Content policies

  • Product offerings

  • Service conditions

We do not control independently operated websites and cannot guarantee their accuracy, security, or continued availability.

Customers should review applicable third-party terms before using those services.

This section does not limit responsibility that applicable law does not permit us to exclude.

SECTION 12 – CUSTOMER REVIEWS, FEEDBACK, AND SUBMISSIONS

Customers may choose to provide content such as:

  • Product reviews

  • Photographs of reading spaces

  • Book organizer setup images

  • Reading accessory experiences

  • Suggestions

  • Product feedback

  • Customer comments

  • Other voluntarily submitted materials

By submitting content, you confirm that you have the necessary rights to provide it.

To the extent permitted by applicable law, you grant Shenzhen Maibuzhe E-Commerce Co., Ltd. a non-exclusive, worldwide, royalty-free license to use, reproduce, display, format, translate, and distribute submitted content for legitimate purposes related to operating, improving, or promoting Zelvantro.

This license applies only to content you voluntarily submit for such purposes and does not transfer ownership of your content.

You must not submit material that:

  • Violates applicable law

  • Infringes intellectual property rights

  • Unlawfully discloses personal information

  • Contains malicious software

  • Is fraudulent or materially misleading

  • Is defamatory, threatening, or abusive

  • Contains unauthorized advertising or spam

  • Violates another person's rights

We may remove submissions that materially violate these Terms or applicable law.

Personal information included in submissions will be handled according to our Privacy Policy and applicable requirements.

SECTION 13 – PERSONAL INFORMATION

Our collection, use, disclosure, retention, and protection of personal information are addressed in our Privacy Policy.

Information may be processed for legitimate purposes related to:

  • Operating the website

  • Processing purchases

  • Arranging delivery

  • Responding to customer inquiries

  • Handling returns and refunds

  • Preventing fraud

  • Maintaining website security

  • Providing available account features

  • Improving online store functionality

  • Complying with legal obligations

Customers may submit applicable privacy requests using the procedures described in our Privacy Policy and Your Privacy Choices page.

Providing a telephone number for checkout, shipping, or customer service does not automatically constitute consent to promotional text messages.

Marketing communications and privacy preferences will be handled according to applicable law.

SECTION 14 – PROHIBITED USES

You may not use the Zelvantro website or services to:

  • Engage in unlawful or fraudulent activities

  • Violate intellectual property rights

  • Violate privacy or data protection rights

  • Impersonate another person

  • Submit materially false information

  • Upload malware or harmful code

  • Attempt unauthorized access to systems

  • Collect customer information without authorization

  • Distribute spam or phishing messages

  • Manipulate checkout or payment processing

  • Bypass website security measures

  • Interfere with website performance

  • Conduct unauthorized automated data collection

  • Abuse customer support systems

  • Place fraudulent orders

  • Violate applicable laws or regulations

We may restrict or terminate access where reasonably necessary in response to material violations.

Such action will be taken in accordance with applicable law and will not eliminate existing consumer rights.

SECTION 15 – INTELLECTUAL PROPERTY

The Zelvantro website contains content that may be protected by intellectual property laws.

This may include:

  • The Zelvantro brand name and logo

  • ReadGlow Series branding

  • PageEase Series branding

  • ShelfCraft Series branding

  • ChapterKeep Series branding

  • Product photographs

  • Product illustrations

  • Written product descriptions

  • Website graphics and icons

  • Original website layouts

  • Marketing materials

  • Other creative content

These materials are owned by, licensed to, or otherwise lawfully used by Shenzhen Maibuzhe E-Commerce Co., Ltd. and relevant rights holders.

Customers may use website content for lawful personal shopping and informational purposes.

Unless authorized or otherwise permitted by law, protected content may not be reproduced, republished, commercially distributed, systematically copied, or exploited.

Third-party intellectual property remains the property of its respective owners.

Nothing in these Terms claims ownership of third-party materials.

SECTION 16 – ERRORS, INACCURACIES, AND OMISSIONS

Despite reasonable efforts to maintain accurate information, our website may occasionally contain errors.

These may involve:

  • Product descriptions

  • Dimensions and specifications

  • Product photographs

  • Prices

  • Promotions

  • Inventory availability

  • Shipping charges

  • Delivery estimates

  • Package contents

  • Other store information

We may correct errors and update website information where reasonably necessary and permitted by law.

If a material error affects an order after payment has been collected, we will take appropriate steps to notify the customer and provide a lawful resolution.

Customers retain applicable rights if purchased goods do not conform to their description or other mandatory requirements.

SECTION 17 – WEBSITE AVAILABILITY AND WARRANTIES

We make reasonable efforts to operate and maintain the Zelvantro website.

However, website access may occasionally be affected by technical problems, maintenance, network interruptions, or circumstances outside reasonable control.

We do not guarantee that the website will always be uninterrupted, error-free, or continuously available.

To the extent permitted by applicable law, online website services are provided on an "as available" basis.

This provision relates to website operations and does not exclude mandatory product warranties, product conformity obligations, consumer guarantees, or legal remedies.

Nothing in these Terms limits non-waivable rights relating to product safety, defects, delivery, or other purchase-related protections.

SECTION 18 – LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Zelvantro, Shenzhen Maibuzhe E-Commerce Co., Ltd., and their applicable employees, representatives, contractors, and service providers will not be liable for indirect, incidental, special, punitive, or consequential losses arising from website use or related services where such liability may lawfully be excluded.

Nothing in these Terms excludes or limits liability that cannot legally be excluded, including, where applicable:

  • Fraud or fraudulent misrepresentation

  • Willful misconduct

  • Death or personal injury caused by negligence

  • Mandatory product safety obligations

  • Statutory consumer protection rights

  • Other non-excludable legal liability

Any lawful limitation applies only to the extent permitted by the relevant jurisdiction.

SECTION 19 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify Shenzhen Maibuzhe E-Commerce Co., Ltd. and its applicable representatives against third-party claims arising directly from:

  • Your unlawful use of the website

  • Your fraudulent or malicious activities

  • Your infringement of another person's legal rights

  • Your material violation of these Terms

This obligation does not require customers to indemnify Zelvantro for its own negligence, misconduct, contractual breaches, violations of law, or liability that cannot legally be transferred to consumers.

Any indemnification obligation will be interpreted consistently with applicable consumer protection requirements.

SECTION 20 – SEVERABILITY, TERMINATION, AND ENTIRE AGREEMENT

If a provision of these Terms is held to be invalid, unlawful, or unenforceable by a competent court or authority, the affected provision will be limited or interpreted to the extent legally permitted.

The remaining provisions will continue in effect.

We may suspend or terminate access when reasonably necessary because of material violations, fraudulent activity, security threats, or unlawful conduct.

Termination does not eliminate rights and obligations that arose before termination.

These Terms should be read together with:

  • Terms of Purchase

  • Privacy Policy

  • Shipping Policy

  • Return and Refund Policy

  • Your Privacy Choices

  • Other applicable policies published on zelvantro.com

These documents should be interpreted consistently wherever reasonably possible.

Failure to enforce a particular provision on one occasion does not automatically waive the right to enforce it later.

Nothing in this section removes mandatory consumer rights.

SECTION 21 – GOVERNING LAW AND CONSUMER RIGHTS

These Terms of Service shall be governed by the laws applicable to Shenzhen Maibuzhe E-Commerce Co., Ltd., subject to mandatory consumer protection provisions that may apply in the customer's place of residence.

Any dispute arising from these Terms, the Zelvantro website, our services, or purchases made through zelvantro.com shall be submitted to a court or other competent authority having lawful jurisdiction, subject to any mandatory rules governing consumer jurisdiction and dispute resolution.

Nothing in these Terms prevents a customer from relying on mandatory consumer rights available under the laws applicable in the customer's place of residence where those rights cannot legally be waived, limited, or excluded.

Before initiating formal proceedings, customers are encouraged to contact our customer service team so that we may review the matter and attempt an appropriate resolution.

Email: service@zelvantro.com

This section should be interpreted consistently with Section 32 of our Terms of Purchase.

SECTION 22 – CHANGES TO THESE TERMS

Zelvantro may revise these Terms when reasonably necessary to reflect changes in:

  • Product collections

  • Website features

  • Business operations

  • Payment arrangements

  • Shipping procedures

  • Return and refund practices

  • Customer service processes

  • Third-party services

  • Legal obligations

  • Regulatory requirements

When an updated version is published, the Effective Date at the beginning of the page will be revised.

The version applicable when a purchase was made will generally continue to govern that order unless otherwise required by law or agreed with the customer.

Where applicable law requires additional notice or consent for a material change, such requirements will be followed.

Updates do not retroactively eliminate mandatory consumer rights.

SECTION 23 – CONTACT INFORMATION

For questions about these Terms of Service, our website, product information, orders, shipping, returns, or other customer service matters, please contact Zelvantro.

BRAND: Zelvantro

Website: zelvantro.com

COMPANY NAME: Shenzhen Maibuzhe E-Commerce Co., Ltd.

COMPANY ADDRESS:

Room C1101, Jincheng Building, Block C, No. 4 East 4th Lane, Changkeng Road, Bantian Community, Bantian Subdistrict, Longgang District, Shenzhen

POSTAL CODE: 518129

COUNTRY/REGION: China

Email: service@zelvantro.com

Contact Phone Number: +1 (612) 719-7856

Customer Service Days: Monday through Friday

Customer Service Hours: 9:00 AM–6:00 PM Pacific Time, adjusted for daylight saving time

Ownership and Transaction Processing

Zelvantro is owned and operated by Shenzhen Maibuzhe E-Commerce Co., Ltd.

All purchases and transactions made through this website are processed by Shenzhen Maibuzhe E-Commerce Co., Ltd.

Please include your order number when contacting us about an existing purchase.

Zelvantro — Elevate Every Reading Moment.

Thoughtful reading accessories, practical shopping information, and everyday details for the stories you love.